In this session we are going to be expediting the learning process to become a vibrant service plumbing company with talented technicians. We will dive deeper into practical applications to training, metric giving and culture building. You will learn exactly what a strong training program looks like, how employees can succeed and grow within the organization and how to establish a culture that will have people knocking at the door to join your team.

If you're like me and have been in the industry as long as I have been, you quickly realize how reactive of a service plumbing business can be. A few examples may be, 24 hour emergency service, everybody's plumbing issue is a 911, frantic customers, the faucets have been leaking for 2 months but needs to be fixed today and your best employee gives you their 2 week notice. These things can be long, hard and exhausting. I know many plumber owners who've wanted to quit after a few years of experiencing these things. If you've felt like this, you're definitely not alone.

In this session we will take an honest look at why the industry is so reactive and the toll it takes on us and our employees. We will then explore what it looks like to change that tide, to learn how to have peace again and take back control of our lives. We will use the principles of proactivity and apply them in practical ways to our industry.

Service plumbing is grueling, complicated and often demanding yet it is vital for our communities. This session will teach you why it’s hard to find service technician talent, how to develop a strong training program, how to create a learning culture and how to retain the technicians you've trained. When your team is more talented than you are, you can accomplish more than you've imagined and grow in ways you didn't think were possible.

In this session we are going to be expediting the learning process to become a vibrant service plumbing company with talented technicians. We will dive deeper into practical applications to training, metric giving and culture building. You will learn exactly what a strong training program looks like, how employees can succeed and grow within the organization and how to establish a culture that will have people knocking at the door to join your team.